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Shipping information

Important Information

  1. Please make sure that the shipping address is correct as we’re unable to redirect orders once they are on their way to you
  2. Our delivery time starts from the moment an order is accepted and includes a 48 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer due to unforeseen logistics issues when it may take up to 72 hours for shipments to be dispatched
  3. Working days are Monday through Saturday, not including Sunday and Hong Kong public holidays
  4. UPS is our courier for all shipments. You will receive an e-mail containing your Tracking Number once your package has been shipped from our Hong Kong distribution center
  5. We have made every effort to display as accurately as possible the colors of our products that appear on JO’s website. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.

Insurance

JO’s insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by JO’s and transfer of responsibility in the same way.

Taxes & Duties

We are unfortunately unable to calculate the taxes and import duties for your country at the moment.  The orders are being shipped on a DDUP (Delivery Duty Unpaid) basis, which means that all relevant import taxes and duties will be excluded in the product price.

We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers.  The necessary taxes and duties will be paid by the customer upon arrival of your purchase before delivery.

We suggest you to take a look at the tariffs and duties required for your country in the following website:  http://www.dutycalculator.com/

For this moment, JO’s can ship to the following countries:

  • Hong Kong
  • China
  • Japan
  • Singapore
  • Taiwan
  • The European Union